Privacy Policy

1. Information We Collect

The information we collect depends on how you interact with our Website.

Information You Provide

You may voluntarily provide information when you:

• Contact us;
• Request information about our products or services;
• Request a product demonstration;
• Request a proof-of-concept installation;
• Communicate with our personnel;
• Request technical or business information; or
• Otherwise communicate with us through the Website.

This information may include:

• Name;
• Business email address;
• Telephone number;
• Company or organization;
• Job title or professional role;
• Business address;
• Information contained in communications or inquiries; and
• Other information you voluntarily provide.

The Website currently provides visitors with contact information for requesting demonstrations and proof-of-concept installations.

Information Collected Automatically

When you visit the Website, certain technical information may be collected automatically by our hosting provider, security services, analytics technologies, or other service providers.

This information may include:

• Internet Protocol (“IP”) address;
• Browser type and version;
• Operating system;
• Device type;
• Date and time of access;
• Pages visited;
• Referring webpage;
• Links clicked;
• General Website usage information;
• Error and diagnostic information; and
• Other technical information made available by your browser or device.

We use this information primarily to operate, secure, maintain, and improve the Website.

2. Cookies and Similar Technologies

The Website may use cookies and similar technologies.

Cookies may be used for purposes including:

• Website functionality;
• Security;
• Remembering preferences;
• Understanding Website usage;
• Website performance;
• Analytics; and
• Improving our content and services.

The specific cookies and tracking technologies used on the Website may change over time.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.

3. How We Use Information

We may use information we collect to:

• Respond to inquiries;
• Provide requested information;
• Schedule demonstrations or proof-of-concept activities;
• Communicate with customers, prospects, partners, and other business contacts;
• Provide customer service;
• Operate and maintain the Website;
• Improve the Website and our products and services;
• Understand Website usage and traffic;
• Protect the security of our Website and systems;
• Detect and prevent fraud, misuse, or unauthorized activity;
• Comply with applicable legal obligations;
• Establish, exercise, or defend legal claims; and
• Carry out other purposes disclosed at the time information is collected or otherwise permitted by law.

4. How We Share Information

We may disclose personal information in limited circumstances, including the following.

Service Providers

We may use third-party companies to provide services such as:

• Website hosting;
• Information technology;
• Cybersecurity;
• Email and communications;
• Analytics;
• Customer relationship management;
• Website maintenance; and
• Other business services.

These service providers may receive access to information as reasonably necessary to provide services to us.

Business Partners

We may share information with business partners when reasonably necessary to respond to your request, provide services, coordinate demonstrations, or conduct other legitimate business activities. realtime North America works with reseller and technology partners in connection with its enterprise security solutions.

Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law;
• Respond to a valid legal process;
• Respond to a governmental request;
• Protect our rights or property;
• Protect the safety of our personnel, customers, or others; or
• Investigate suspected fraud, security incidents, or unlawful activity.

Corporate Transactions

If realtime North America is involved in a merger, acquisition, reorganization, financing, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

5. Third-Party Websites and Services

The Website may contain links to third-party websites, social media platforms, videos, or other services.

For example, the Website currently contains links to or embeds content from YouTube and provides links to LinkedIn. Third-party websites and services are governed by their own privacy policies and terms. realtime North America does not control the privacy practices of those third parties. We encourage you to review the privacy policies of third-party websites before providing them with personal information.

6. Biometric Information

realtime North America’s products and solutions include technology designed to provide biometric authentication and identity management in connection with SAP environments. The Website describes the use of biometric technologies including fingerprint, palm-vein, facial recognition, and other authentication technologies.

The existence of biometric technology in realtime products does not mean that realtime collects biometric information from ordinary visitors to this Website.

This Website is not intended to collect biometric information from visitors. If biometric information or other sensitive information is processed in connection with a customer’s implementation of realtime products, that processing may be governed by separate customer agreements, software license agreements, data-processing agreements, product documentation, or other contractual arrangements.

Customers and users should not submit biometric information through this Website unless specifically instructed by realtime North America through an authorized and appropriate process.

7. Customer and Enterprise Systems

realtime North America’s software is designed for deployment within customer enterprise environments, including SAP environments. The Website describes solutions that can protect access to SAP functions, data, and transactions and can create audit trails associated with protected activities. Information processed within a customer’s own SAP or enterprise environment may therefore be subject to contractual terms that are separate from this Website Privacy Policy. This Privacy Policy does not establish the terms under which customer systems or customer data are processed.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Respond to inquiries;
• Maintain business records;
• Provide requested services;
• Comply with legal and regulatory requirements;
• Resolve disputes;
• Enforce agreements; and
• Protect our legal rights.

Retention periods may vary depending on the nature and purpose of the information. When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. Information Security

We use reasonable administrative, technical, and organizational safeguards including biometrics designed to protect personal information.

However, no Internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

Accordingly, we cannot guarantee that information transmitted to or through the Website will always be completely secure.

10. Children’s Privacy

The Website is intended for business and professional audiences and is not directed toward children. We do not knowingly collect personal information from children under 13 through the Website.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

11. Your Privacy Rights

Depending on your state or country of residence and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• Accessing personal information we maintain about you;
• Requesting correction of inaccurate information;
• Requesting deletion of personal information;
• Requesting information about our processing of personal information;
• Objecting to or restricting certain processing;
• Withdrawing consent where applicable;
• Requesting portability of certain information; and
• Filing a complaint with an applicable privacy regulator.

These rights vary by jurisdiction and may be subject to legal exceptions.

To submit a privacy request, contact us using the information provided below. We may need to verify your identity before completing certain requests.

12. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended (“CCPA”), may provide additional rights regarding your personal information.

Subject to applicable law and verification requirements, California residents may have rights to:

• Know the categories of personal information collected;
• Know the purposes for which personal information is used;
• Request access to personal information;
• Request correction;
• Request deletion;
• Opt out of certain sales or sharing;
• Limit certain uses or disclosures of sensitive personal information; and
• Receive equal treatment for exercising applicable privacy rights.

realtime North America does not sell personal information for monetary consideration.

California residents may submit privacy requests using: Email: info@realtimenorthamerica.com or info@bioLock.us

13. Marketing Communications

If you provide your contact information, we may use it to respond to your inquiry and, where permitted by law, communicate with you about our products, services, demonstrations, events, or related business matters. Where required by law, marketing communications will provide an appropriate mechanism to unsubscribe. We may continue sending non-marketing communications necessary to respond to an inquiry, provide requested services, administer a business relationship, or comply with legal obligations.

14. International Visitors

realtime North America is located in the United States. If you access the Website from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where realtime North America or its service providers operate. Applicable privacy protections may differ from those in your jurisdiction. Where required by applicable law, we will implement appropriate safeguards for international transfers.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make changes, we will update the “Last updated” date above. If required by law, we will provide additional notice of material changes.

16. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact: